Urgent enquiries
If you are a health professional and have an urgent donation referral please contact the Donation Specialist Coordinator at your local DonateLife Agency.
Registration enquiries
Services Australia (formally the Department of Human Services) is responsible for administering the Australian Organ Donor Register.
If your enquiry is regarding:
- having not received your Donor Card
- updating your details on the Register, or
- replacing a lost or damaged Donor Card.
You will need to use Services Australia services or contact them directly.
You can request donor cards, change your details and/or pick which organs and tissue you would like to donate via your Medicare account on MyGov or on the Medicare Express app.
Alternatively, you can contact Services Australia on:
Phone: 1800 777 203
Email: aodr@humanservices.gov.au
For all other enquiries please use the contact us form below or contact the
Organ and Tissue Authority
Phone: (02) 6198 9800
Email: enquiries@donatelife.gov.au