Contact us

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Overview

Urgent enquiries

If you are a health professional and have an urgent donation referral please contact the Donation Specialist Coordinator at your local DonateLife Agency.

Registration enquiries

Services Australia (formally the Department of Human Services) is responsible for administering the Australian Organ Donor Register.

If your enquiry is regarding:

having not received your Donor Card
updating your details on the Register, or
replacing a lost or damaged Donor Card.

You will need to use Services Australia services or contact them directly.

You can request donor cards, change your details and/or pick which organs and tissue you would like to donate via your Medicare account on MyGov or on the Medicare Express app.

Alternatively, you can contact Services Australia on:

Phone: 1800 777 203
Email: aodr@humanservices.gov.au

For all other enquiries please use the contact us form below or contact the

Organ and Tissue Authority

Phone: (02) 6198 9880
Email: enquiries@donatelife.gov.au

Topic *

Select the topic that best suits your enquiry.

Your name *

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For enquiries about your Donor card (lost, damaged, stolen or haven’t received it), registration on the Australian Organ Donor Register (AODR) or updating your details, please contact the Department of Human Services who are responsible for administering the AODR.
Phone: 1800 777 203 or email: aodr@humanservices.gov.au

For complaints regarding your local DonateLife Network, please contact them directly. Contact details can be found on the DonateLife Network page.

Your email address *

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Postcode *

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Phone number *

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Your enquiry, feedback or complaint *

Thank you for contacting us. If you are unable to use the above form, please email enquiries@donatelife.gov.au.

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The Organ and Tissue Authority

Street address

Level 3, 14 Childers Street, Canberra ACT 2601

Postal address

GPO Box 802, Canberra ACT 2601

Office hours

9.00am - 5.00pm weekdays
Phone: (02) 6198 9800

General enquiries

For media enquiries only, please contact:

Phone: (02) 6198 9871
Email: media@donatelife.gov.au

For media enquiries specific to a State or Territory, please contact the appropriate DonateLife Agency media contact.